Driving financial inclusion through digital learning

Case-Study_2014_Driving-financial-inclusion-using-digital-learning_Tanzania

SECTOR

Financial Inclusion

PROJECT TYPE

Field Experiments

DOI

Location

Tanzania

BEHAVIORAL THEME

Urgency | Loss frame | Disfluency | Herding
OVERVIEW

In order to answer the question whether learning tools can improve financial engagement, in 2014, Vodacom Tanzania and the Commercial Bank of Africa introduced M-Pawa. This is a mobile savings and loan service in Tanzania for rural communities lacking formal banking. Despite initial challenges, they partnered with Busara and an SMS-based education provider to employ behavioral science. Busara designed effective messages for M-Pawa’s digital learning platform, experimenting with formats and frames. Socially oriented messages emphasizing social norms and relatable narratives were most successful, leading to increased platform usage and savings.

THEMATIC AREAS

M-Pawa, an extension of M-Pesa, aimed to increase financial access for rural Tanzanians. Facing low adoption, the partners collaborated with Busara and an SMS education provider, applying behavioral science. Busara’s experiments highlighted the power of relatability in digital learning, showcasing that messages focusing on social norms and relatable narratives significantly boosted engagement and savings.