How can citizens’ voices enhance governance? Reflections from applied behavioral science research on what motivates citizen participation in East Africa

Gideon Too

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SECTOR

Governance

PROJECT TYPE

Research

Location

East Africa

BEHAVIORAL THEME

Citizen participation | Civil society organization
OVERVIEW

As Busara, we have had the privilege of bearing witness to how the public and social sectors have been re-imagining their work through behavioral science while also playing an active role in driving and shaping this evolution. With this groundwork, we provide a set of reflections from conducting our CSO research programs, which has taken us on a winding journey close to a decade and, as with all meaningful research endeavors, generated more questions than answers. The reflections provided in this groundwork are not meant to provide definitive conceptual conclusions or insights regarding how to motivate citizen engagement in East Africa. Instead, they are organized around the lessons Busara has learned. In sharing these reflections, we hope to provide civil society practitioners, applied researchers, funders, and policymakers with insights on the valuable ways to think about understanding, evaluating, and applying audience behaviors in bottom-up governance and citizen engagement interventions in non-WEIRD (Western, Educated, Industrialized, Rich, Developed) contexts. 

THEMATIC AREAS

We understand that governance systems are complex. However, by combining a behavioral systems approach, we can tap into the opportunities that motivate engagement to understand how decisions are made. Using this framework, we can build interventions that focus on the identified behavioral factors such as social norms, political efficacy, access to information, or trust in government.